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Privacy notice

When you submit a request, we use your information to coordinate and respond. Here’s what to expect.

Clear, respectful handling
What information we collect

To respond to tour requests and support messages, we may collect your contact details (such as name, email, and phone) and the details you choose to include about your group and preferences.

Why we use it
  • To confirm availability and coordinate the experience
  • To answer questions and provide scheduling guidance
  • To communicate updates related to your request
How we protect your privacy

We treat your information as confidential and limit access to what’s needed to respond. We aim to keep data handling straightforward and secure.

Your choices
  • You can opt in to receive email updates related to your request
  • You can contact support if you’d like us to clarify or update details you’ve shared
Important notes
  • We only use your information to respond and coordinate—no unrelated selling.
  • If you include health or accessibility details, we use them solely to improve planning and communication.
  • For requests involving logistics, your details may be shared with relevant parties who need them to run the experience.
If you have specific privacy questions, please reach out through the Support page.
Go to support